Employment Type: Permanent
Contract Duration:
Financial Settlement and
Distribution Services (FSDS) Transformation
•Support
the delivery of the FSDS Global Transformational strategy across cluster
office/s
•Bring
airlines & industry partners up to speed with all FSDS initiatives &
provide them with all the means to save,
improve, innovate and sustain its business and financial health, thus making it
easier for the industry to do business with both customers and partners;
•Work
together with Account managers &
FSDS team to ensure alignment and smooth
implementation of new projects with a customer centric approach.
•Deliver
cluster campaigns: engage with cluster targeted stakeholders to either raise awareness or collect feedback to
develop best practices
•Run
cluster educational workshops for airlines & travel agents’ community to
raise awareness, promote FSDS programs
and improve customer experience & success
•Establish
strong relationship & trust with industry partners across cluster/s
Financial
Settlement and Distribution Services (FSDS) Cluster
IATA Settlement Systems (ISS) Management and Governance Support
•In
collaboration with Country Managers, build and maintain strong customer
stakeholder management with airlines, travel agents and forwarders regarding
IATA’s financial and distribution services;
•Manage
local IATA Settlement Systems (ISS) governance groups (APJC, LFCAG, LCC, etc.) in collaboration with the regional Subject Matter Expert for
Financial and Distribution Services to adopt effective risk management rules
for members’ funds: forecast ISS market trends and risks, respond quickly and
effectively to any market issues and escalations which may put members’ funds
at risk
•Managing
expansions projects in collaboration with the project team and different
divisions at local, regional and central levels by contributing
effectively to the entire project
lifecycle
Financial
Settlement and Distribution Services (FSDS) Commercial Support
•Collaborate
with the commercial team to support delivering the FSDS Products portfolio
across the region as well as identify innovative new product development
opportunities that would best suit the needs of the region, enabling industry
value and income to IATA.
Team Work and Expert Knowledge
•Provide
insightful quantitative & qualitative analysis to influence global FSDS
strategy & reflect regional needs in
the strategy
•Partner
with regional Subject Matter Experts to ensure a constant upskilling and
regional capacity building;
•Provide
timely reports to the Account Manager and Regional Head of distribution and
payments regarding progress of work of the set objectives
•Maintain
a proactive relationship with Subject Matter Experts at Headquarter level where
applicable and benefit from expert guidance;
•Support
fostering a culture of inclusion, integrity, team spirit, strategic thinking,
partnering, innovative pioneering and acting with a human touch
Collaborate with and support the Team in
an agile way;
•Bachelor's Degree in Business
Administration or any other relevant discipline,
•Minimum 5 years’ experience in
the aviation and/or travel industry, particularly in distribution and travel
retail environment;
•Working knowledge of IATA Agency Programme and IATA Settlement Systems (ISS) ;
•Customer-centered mindset in
professional interactions.
•Excellent communication skills;
ability to deal with a wide range of clients and professionally address any
level of management;
•Fluency in English (CEFR: C1),
Arabic and French-French is mandatory
Travel Required: Y
Diversity and Inclusion are one of our key priorities and we want to role model it. We are committed to building a team that represents a variety of backgrounds, perspectives and skills in which you can contribute at your best and be who you are. The more inclusive we are, the better we will be able to thrive to represent, lead and service the airline industry. If there is anything we can do to create a more comfortable interview experience for you, please let us know.
Learn more about IATA’s role in the industry, our benefits, and the team at iata/careers/. We are looking forward to hearing from you!