Fulfillment Specialist

Cirrus Aircraft’s Mission is to deliver an aviation experience that is the pinnacle of innovation, quality, and safety to our customers. Cirrus Aircraft is the recognized global leader in personal aviation and the maker of the best-selling SR Series piston aircraft and the Vision Jet™, the world’s first single engine Personal Jet and recipient of the 2017 Robert J. Collier Trophy. Founded in 1984, the company has redefined performance, comfort and safety in aviation with innovations like the Cirrus Airframe Parachute System® (CAPS®) – the first FAA-certified whole-airframe parachute safety system included as standard equipment on an aircraft. To date, worldwide flight time on Cirrus aircraft has passed nine million hours and over 250 people have returned home safely to their families as a result of the inclusion of CAPS® as a standard feature on all Cirrus aircraft. Find out more at cirrusaircraft.com.

Cirrus offers a competitive benefits package and is dedicated to the advancement of general aviation. The Cirrus Flying Club offers employees and their family members the unique opportunity to obtain their private pilot’s license in the comfort of a Cirrus or rent a Cirrus for an impromptu adventure at a greatly reduced rate.  We are committed to investing in the future of our employees and company by offering professional development and career progression opportunities and we engage employees by offering several employee and family events throughout the year, as well as the opportunity to take part in activity clubs and community events.

Job Summary

Fulfillment Specialists attend to customers at the Cirrus Store's Distribution Center in Knoxville, TN. They are responsible for providing exceptional customer service to individuals purchasing items through multiple channels (ecommerce site, telephone and email), and to internal customers seeking product for company initiatives. They perform pick, pack, and ship functions for all orders and requests, including transfers to other store locations and product for events. Fulfillment specialists receive and process product for all store operations, and they ensure quality control of merchandise during this process. Fulfilment Specialists are responsible for inventory standards, maintaining accurate records, and performing cycle counts, acting as the first line of protection against inventory loss. These functions culminate in the efforts to grow revenue while enhancing the customer experience and building lifelong relationships. 

Duties and Responsibilities/Essential Functions

• Process ecommerce, email, and telephone orders and merchandise requests via pick, pack and ship, using both Domestic and International shipping methods.
• Receive and process merchandise, ensuring that incoming items are correct to the purchase order and decoration request, labeled for sale appropriately, and delivered to the proper locations depending on their purpose: ecommerce sales, event sales, or shipping to physical store locations for store sales.
• Perform daily operational duties, including: point of sale opening and store closing, ringing up sales on the point of sale, handling various forms of payments, processing refunds and exchanges, issuing gift certificates and applying coupons and discounts. 
• Reconcile financial data at the end of each shift and ensure that there are no shortages or overages; explain any discrepancies. 
• Prepare merchandise for sale at multiple events throughout the year. This includes receiving, transferring, packing, palletizing, and labeling/preparing items for transport. This also includes post-event activities: unpacking, sorting, counting, and transferring items that return post-event to their proper locations (physically and in the retail management system).
• Assist in inventory management, including cycle counts, and properly process transactions to ensure accurate inventory at all times.
• Perform product transfers to send merchandise to other store locations as directed by their supervisor.
• Communicate with team members and customers; answer phones, voicemails and emails in a timely fashion.
• Manage the main store email communications, with assistance from Supervisor when needed.
• Support aircraft deliveries by preparing kits and gifts for each customer, as requested by the sales and delivery teams.
• Maintain a professional and well-organized facility, ensuring all areas are clean, neat and organized at all times.
• Be crossed-trained to work on the store floor in physical stores and at events.

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• High School Diploma required.
• Two year’s retail, customer service, or order fulfillment experience.
• Competent in Microsoft Office Suite.
• Ability to quickly learn other programs and systems.
• Capable to work as a team as well as individually.
• Adapts easily to shifting priorities.
• Ability to demonstrate sound judgement and effective communication skills (written and verbal).
• Ability to effectively manage stress, including competing work demands and multiple projects at the same time.
• Driven to achieve goals.
• Valid driver’s license with good record.
• Overnight travel and weekend work will be required.
• Knowledge of general aviation a plus.

Competencies   

To perform the job successfully, an individual should demonstrate the following competencies:    

• Customer Focus: Building strong customer relationships and delivering customer-centric solutions.  
• Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. 
• Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement. 
• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations. 

Cirrus provides a range of exciting benefits, including:

• 401(k) Plan: Dollar-for-dollar match up to 5% after 90 days, with 100% vesting.
• Employer-Paid Coverages: Group term life, short- and long-term disability insurance.
• Comprehensive Health Coverage: Medical, vision, dental, with additional dependent coverage options.
• Free Health Tracking: With rewards for meeting health goals.
• Generous PTO: 100 hours accrued within the first year.
• Employee Referral Bonus: For referring talented candidates.
• Career Development: Tuition reimbursement and professional growth opportunities.
• Exclusive Discounts: Access to partner and marketplace discounts.
• Community & Engagement: Company and employee clubs at various locations.

These benefits are designed to support your well-being, growth, and enjoyment at Cirrus!

Other Duties  

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position.  Duties, responsibilities and activities may change at any time with or without notice.  Work beyond 40 hours per week may be required.    

Cirrus is dedicated to a drug free work environment promoting equal employment opportunity.  Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.