Front Office Manager

The Office Manager is responsible for the administration of the front office and providing an extensive variety of general office, reception, and executive support. This position reports to the Airport CEO and delivers essential administrative support. The nature of the position requires the individual to be highly organized with attention to detail. Must have leadership ability to guide the front office team. 

• Perform complex secretarial duties such as independently planning, organizing and prioritizing work to meet internal and external deadlines; monitoring and evaluating budget(s) status and initiating corrections; compiling documents, presentations, and reports; developing modifying, and/or maintaining data base management, office record keeping, and filing system(s); coordinating office operations and initiating action to ensure work unit and/or office goals are met. 
• Hire, train, and supervise assigned department employees. Responsibilities include reviewing and evaluating employee performance; providing regular informal and formal feedback; meeting regularly with employees to identify and resolve challenges; providing guidance and direction to correct deficiencies; and implementing corrective measures as needed.  
• Support senior management staff with travel, meeting coordination, and other administrative functions. The position is responsible for confidential and time sensitive material in an environment where professionalism, efficiency, and communication skills are of paramount importance.
• Serve as Board Clerk by coordinating committee and Board meetings, preparing agendas, coordinating distribution of meeting materials, attending meetings, transcribing minutes and maintaining records of Board documents and resolutions.
• Oversee daily operations of the front office including greeting guests, answering phones, sorting and posting mail, and performing other administrative tasks.
• Receive and coordinate responses to public records requests.
• Perform other duties as assigned.

Education/Experience:

• Associate’s degree in business or related field required; preference for Bachelor's degree.
• Five years of progressively responsible office management experience required; experience providing executive level support preferred.
• A combination of education and experience may be considered in meeting the requirements of this position.
• Must possess a valid state driver license, free of serious or frequent traffic violations.

• Present in a professional manner and with excellent interpersonal skills in order to establish and maintain good working relationships with others.
• Exercise independent judgment to accomplish assignments or solve problems and to develop new work methods, procedures, or strategies or modify existing work methods, procedures, and strategies to solve new or unusual problems.
• Deliver excellent internal and external customer service.
• Maintain confidentiality and handle sensitive information appropriately.
• Be a self-starter and able to work independently and with a team. Work as a contributing, collaborative member of a team.
• Able to perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines and changing priorities.
• Prioritize a variety of tasks with little supervision.
• Organize information into a coherent and meaningful format with attention to detail.
• Use spreadsheets, word processing, presentation, and database computer software programs at an advanced level.
• Communicate effectively both verbally and in writing. Read, write, speak and understand English.
• Able to quickly learn and retain concepts that may be unfamiliar.
• Show a high level of professional poise and personal bearing to deal with people including a clear speaking voice and skills in operating a multi-line telephone system.
• Be of good moral character and able to adhere to professional ethical standards of conduct as a public employee working in the public administration and operation of airports.

• Requires the ability to lift, carry, push and pull objects up to 30 pounds.
• Job functions require sitting for extended periods, standing and walking intermittently; and stooping, kneeling, bending, lifting, carrying, and reaching occasionally.
• Extensive wrist and hand movements required for frequent keyboarding and use of office equipment.
• Ability to perform close work to file, read and use computer required.
• Ability to continuously exchange information through listening and talking with customers, coworkers, representatives of community organizations and other individuals required.
• Ability to be mobile community wide for appropriate business needs required.

• Must be able to obtain and maintain an Airport security badge as a condition of employment.

Working Contacts:
Interact frequently with the public, vendors, employees, and management staff and have occasional contacts with Airport Board members.
Working Conditions:
Work is primarily in an office setting with minimal exposure to weather elements.  Occasional travel to Airport and other work areas with limited exposure to airborne particles and aircraft noise.
Equipment Operation Required:
Personal computer, phones, calculators, copier, fax, binding machine, postage meter and other office equipment.