Director - Inflight Experience Operations

Why Work for Frontier Airlines? 

At Frontier, we believe the skies should be for everyone. We deliver on this promise through our commitment to Low Fares Done Right. This is more than our tagline - it’s our driving philosophy. Every member of Team Frontier has an important role to play in bringing this vision to life.  Our successful business model allows travelers to take advantage of our fast-growing route network while our bundled and unbundled pricing options allow our customers to personalize their travel experience and only pay for the services they need – saving them money along the way. 

What We Stand For 

Low Fares Done Right is our mission, and we strive to bring it to life every day.  Our ‘Done Right’ promise means delivering not only affordable prices but making travel friendly and easy for our customers.  To do this, we put a great deal of care into every decision and action we take. We must be efficient with the use of our resources and make smart decisions about how we run our business. We must also innovate and be pioneers - we’re not afraid to try new things.  While our business requires us to fly high in the air, we also consider ourselves down-to-earth in our approach, creating a warm and friendly experience that truly demonstrates Rocky Mountain Hospitality. 

Work Perks 

At Frontier, we like to think we’re creating something very special for our team members.  Work is why we’re here, but the perks are nice too: 

• Flight benefits for you and your family when flying on Frontier Airlines.
• Buddy passes for your friends so they can experience what makes us great.
• Discounts throughout the travel industry on hotels, car rentals, cruises, and vacation packages.
• Discounts on cell phone plans, movie tickets, restaurants, luggage, and over 2,000 other vendors.
• Enjoy a ‘Dress for your Day’ business casual environment.
• Flexible work schedules that support work/life balance.
• Total Rewards program including a competitive base salary, short-term incentives, long-term incentives, paid holidays, 401(k) plan, vacation/sick time, and medical/dental/vision insurance that begins the 1st of the month following your hire date.
• We play our part to make a difference. The HOPE League, Frontier Airlines’ non-profit organization, is dedicated to providing employees with financial assistance during catastrophic hardship.

Who We Are   

Frontier Airlines is a leading ultra-low-cost carrier headquartered in Denver, Colorado. With a mission to deliver Low Fares Done Right, the company provides affordable, convenient and accessible air travel throughout the U.S., Caribbean, Mexico and Latin America. Frontier’s highly fuel-efficient, all-Airbus fleet is among the youngest and most modern of any carrier within the U.S. That, combined with the airline’s many weight-saving initiatives and focus on operational efficiencies, makes Frontier America’s Greenest Airline. * Each Frontier Airlines plane tail features a special animal with a unique name and backstory. Many of the featured species are endangered or threatened, part of the airline’s commitment to underscore and raise awareness for their plight. Frontier serves approximately 100 destinations throughout North America and operates 500-plus daily flights, on average. The airline employs more than 7,000 team members and has crew bases in more than a dozen U.S. cities. Frontier Airlines., Inc., is a subsidiary of Frontier Group Holdings, Inc. (NASDAQ: ULCC).    

* Frontier is the most fuel-efficient of all major U.S. carriers when measured by ASMs per fuel gallon consumed.

What Will You Be Doing?

The Director of Inflight Experience Operations plays a pivotal role in shaping and transforming the inflight experience at Frontier Airlines. This leader drives operational excellence, customer satisfaction, safety, and employee engagement, ensuring flight attendants uphold the company’s brand promise: low fares done right. This role also champions a Culture of Caring and Recognition, fostering a positive and accountable work environment while driving innovation and cost efficiencies to revolutionize air travel.

Essential Functions

• Lead change initiatives aligned with strategic goals and industry trends.
• Partner with Inflight Strategy to drive operational innovation, efficiencies, and new service models.
• Introduce new technologies and customer-focused, cost-efficient solutions (including automation).
• Accountable for departmental KPIs including: on-time performance, dependability, customer satisfaction and onboard sales
• Oversee flight attendant performance management, uniform compliance, and operational adherence.
• Optimize scheduling, resource allocation, and onboard sales strategies.
• Establish clear metrics and accountability for inflight leaders and frontline teams.
• Elevate inflight customer experience and satisfaction.
• Reinforce customer-centric mindset, empowering flight attendants as brand ambassadors.
• Strategically identify and resolve service gaps, enhancing Frontier’s brand promise.
• Inspire and develop direct reports, emphasizing accountability and operational excellence.
• Foster collaborative culture through employee engagement, communication, recognition, and career development programs.
• Drive Culture of Caring and Recognition, celebrating excellence.
• Oversee and optimize a $30M+ budget, balancing financial discipline and service excellence.
• Implement cost-reduction initiatives without compromising safety or quality.
• Drive ancillary revenue growth through onboard retail strategies.
• Maintain performance reporting cadence for informed decisions.
• Partner cross-functionally with Airport Ops, Network Planning, Catering, and others.
• Act as primary liaison with flight attendant union, managing relations proactively.
• Oversee negotiations, grievance resolutions, and contract adherence.
• Implement balanced policies addressing business and employee needs. 

Qualifications

• BA or higher degree (or equivalent work experience).
• 8 - 10 years of supervisory or managerial experience in a similar corporate work environment.
• 3+ years line experience as a flight attendant (may be concurrent with management experience).
• Proven operational, innovative, and change management leadership.
• Prior large multifunction budget preparation experience.
• Experience with labor relations.
• Exceptional leadership, delegation, and problem-solving capabilities.

Knowledge, Skills and Abilities

• Strategic, data-driven decision-maker focused on operational optimization.
• Expert in on-time performance, cost control, and customer experience.
• High level of integrity, professionalism, and resilience in dynamic environments.
• Visionary and inspirational leader, passionate about transforming inflight operations and redefining airline service.
• Comprehensive knowledge of the airline industry, including Inflight operations, and common work rules and practices.
• In-depth knowledge of Aviation Regulations and emergency procedures.
• Ability to promote positive attitudes and company loyalty within a large (4000+) employee group.
• Professional demeanor with the ability to model dedication and support for company goals.
• Excellent interpersonal skills evidenced by the ability to work and communicate effectively with all levels of management and employees (including using new ways of communications)
• Ability to define problems and work through solutions in a team building, non-threatening manner.
• Highly ethical and trustworthy leader that will represent and serve the employee group.

 Equipment Operated

Standard office equipment, including PC, copier, fax machine, printer 

Work Environment

Typical office environment, adequately heated and cooled, frequent travel (multiple times per month) 

Physical Effort

Moderate physical activity required by handling objects up to 75 pounds occasionally and/or up to 20 pounds frequently.

Supervision Received

Considerable Latitude:  The incumbent establishes methods and procedures for attaining specific goals and objectives, and receives guidance in terms of broad goals.  Only the final results of work are typically reviewed. 

Positions Supervised

Inflight Manager of Dependability

Inflight Regional Managers

Inflight Experience Data Senior Analyst

Salary Range ($110,114 - $146,157) Please note: this posting will close on or before 4/10/25

Workplace Policies

Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position.  Please be advised that duties and expectations of this position may be subject to change.
 

Frontier Airlines, Inc. is an equal opportunity employer and, as such, is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Frontier Airlines is a Zero Tolerance Drug-Free Workplace. All prospective DOT safety-sensitive employees are subject to pre-employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids and Phencyclidine (PCP). Further, any DOT safety-sensitive job applicant who is found to have tested positive on any required drug or alcohol test at a former employer will be considered ineligible for employment with Frontier.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.